Help & FAQs
Listed below are our frequently asked questions, however please do hesitate to contact us if you require further information.
Q. How do we register for an account.
A. There is a link at the top of each page, however this can be found here.
Q. When will my order be here ?
A. We aim to despatch all orders placed before 12 noon the same working day, with 24 hour delivery within the UK. On occasions, we can despatch orders placed after this on the same working day. For international and UK remote deliveries, this is usually within a few days.
Q. Can we collect from your Sheffield warehouse ?
A. Yes, but we are not a cash and carry. Collect orders can only be processed via email or over the phone on 01909 562 554.
Q. What is your minimum order value ?
A. Our minimum order value is £ 25 before VAT. For more detail, please see our delivery information section.
Q. Do you offer free delivery for certain order values ?
A. Yes, carriage is paid within the mainland UK for any order over £ 200 plus VAT.
Q. We are a retailer. Are your products priced so we can make a margin ?
A. Yes, our products are priced so retailers can make a profit.
Q. Are your products in retail packaging with barcodes so we can scan at our POS.
A. Most products come with barcodes with a small number of exceptions. If in doubt, please contact us.
Q. I can't access my account / log in?
A. In January 2018 we changed systems. If you had an existing account prior to this, you should have received an email to activate your new account. Please check your email account from around this time. Alternatively please contact us to resolve the issue.
Q. Who are SW Wholesale ?
A. SW Wholesale is a trading name of White Distribution Ltd. We are a family business in Sheffield.